This Privacy Policy was last updated November 1, 2024

Protecting your private information is our priority. This Statement of Privacy applies to lumaspolymers.com, and governs data collection and usage. By using the Lumas Polymers website, you consent to the data practices described in this statement.

Collection of your Personal Information.

This privacy policy (“Privacy Policy”) describes how Lumas Polymers LLC and its respective subsidiaries, parents and affiliates (collectively, “Lumas” or “Company” or “we” or “us” or “our”), collects, stores, and uses personal information through our websites and online applications, as well as any other social media, media form, media channel, or any of our past, present or future websites related or connected thereto (collectively, the “Site”), and any content, information, functionality, products or services supplied by or on behalf of us through the Site (collectively, the “Services”).  This Privacy Policy has been compiled to explain how information, including personal information, is collected or used. By accessing, browsing, or otherwise using the Site, you agree to our collection, storage, use and disclosure of your information, as described in this Privacy Policy and the Terms of Service.

All updates to this Privacy Policy are noted at the top of this page, with time-date reference for your convenience. Lumas reserves the right in its sole discretion to amend this Privacy Policy at any time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes so please check the policy periodically for updates.  This Privacy Policy applies to information we collect through the Site as well as any of our other websites that post this Privacy Policy.  This Privacy Policy does not apply to websites that post different privacy policies or statements.

What is Personal Information?

For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, is capable of being associated with, or could be linked, directly, or indirectly, with a particular individual or household.  Personal information does not include publicly available information.

What Information is Collected?

Information You Give Us.  When you contact us or opt in by registering on the Site and creating a User Account, utilizing our Services, registering to receive alerts or other information via email, text, or instant message, we may collect your‎ age, location information, email address, phone number, as well as other information, including demographic information such as gender, that you directly give us.  We collect your personal information for the purposes described in this Privacy Policy.

Information Automatically Collected.  We may automatically log information about you and your computer or mobile device when you access the Site.  For example, when visiting our Site, we may log your computer operating system type, browser type, IP address, geolocation information, referring website from which you accessed the Site, pages you viewed on the Site, how long you spent on a page on the Site, access times and information about your use of and actions on our Site.  We may collect device information about your mobile device.

We may collect and process information about your actual location. We use various technologies to determine location, including IP address.

Mobile applications may collect real-time information about the location of your device. If you do not want us to collect this information, you may decline our request or disable location services in your mobile device’s settings. However, opting out of the collection of location information will cause location-based features to be disabled and the online and/or mobile application may not function properly.

We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends and to learn more about the demographics of our users. Such third-party service providers may use data collection tools to compile reports and provide us with other services in connection with the Services. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you make a written request for us to delete.

Cookies.  We may use cookies from time to time.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  They are also used to help us understand your preferences based on previous or current site activity.  We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.

We may use cookies to:

• Understand and save users’ preferences for future visits; and
• Compile aggregate data about Site traffic and Site interactions in order to offer better Site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.  You can do this through your browser settings. Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your Site experience more efficient may not function properly or otherwise be available to you.

Pixel Tags and other similar technologies.  Pixel tags (which also may be referred to as “web beacons” or “clear GIFs”) are small images that we may use in connection with the Services so we may provide you with access to the Services, track our Services users’ actions and other similar purposes including to evaluate marketing campaigns.  The type of information collected by Pixel tags may include the pages and links accessed by you as well as your IP address and other information about the device you used to access the Services.

How Do We Use Your Information?

We use the information and personal information provided by you to provide Services and to manage our business operations. We may use your personal information we collect from you to:

• Improve our Services, functionality, and overall user experience on the Site;
• Deliver our Services to you;
• Better cater and market to our users, as well as learn about preferences and usage habits;
• Respond to customer service requests, comments and questions;
• Personalize content and tailor our Services based on your geographical location;
• Send periodic emails, notifications, and text messages regarding our Services;
• Follow up with you after correspondence (live chat, email, or phone inquiries);
• Provide marketing and promotional information;
• Communicate about our partners’ products and services;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Troubleshoot technical difficulties and errors;
• Link or combine user information with other personal information;
• As permitted or required by applicable law or regulatory requirements; and
• For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

Who Do We Provide Your Information to?

Except as disclosed in this Privacy Policy, we do not disclose your personal information to any companies not part of Lumas or its subsidiaries, affiliates, or related entities.  In no event will we ever sell or rent any identifying personal information, except in the form of aggregate consumer information, as described below.  We may, however, share your personal information as follows:

• We may share personal information for legal, protection, and safety purposes.
• We may share information to comply with laws or as permitted by laws.
• We may share information to respond to lawful requests and legal processes.
• We may share information with other companies and brands owned or controlled by Lumas, including our subsidiaries.
• We may share information to protect the rights and property of Lumas, our agents, customers, and others. This includes enforcing our agreements, policies, and Terms of Service.
• We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any other person.
• We may share your personal information with vendors, service providers, contractors and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law.
• We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
• Social media platforms and networks such as Facebook, X, TikTok, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our Services (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy.
• We may share personal information for any other purpose disclosed by us when you provide the personal information.

We may also share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including trusted third parties that provide services to us or on our behalf.  For example, we may share your personal information from time to time with third-party information technology, data processing, and call center service providers so that we may operate our business.

We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.

Security and Protection of Your Personal Data

We take the security of your personal information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse.  However, please be advised that even the best security measures cannot fully eliminate all risks.  We cannot guarantee that only authorized persons will view your information.  We are not responsible for circumvention of any privacy settings or security measures.

We are dedicated to protecting all personal information to the greatest extent possible.  However, if you create a User Account, you are responsible for maintaining the confidentiality of your personal information by keeping your password confidential.  You should change your password immediately if you believe someone has gained unauthorized access to it or your User Account.  If you learn of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody, you should notify us immediately.

Changes to This Policy

If we make changes to this Privacy Policy, we will post the updated Privacy Policy on the Site.

Consent

By using our Services, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.  You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the contact information set out below.  Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the Services you request; and (ii) your ability to access to the Site.

Please refer to the Terms of Service, which incorporates this Privacy Policy by reference, for instructions regarding opting out of receiving push notifications, text messages, and emails from Lumas. Additional information regarding your rights with respect to the collection of your personal data is included below.

Updating Your Personal Information

It is important that the information contained in our records is both accurate and current.  If your personal information happens to change during the course of our relationship, please keep us informed of such changes.

In some circumstances we may not agree with your request to change your personal information such as when we cannot verify your request, when we need to complete a transaction, for certain business security practices, to comply with legal obligations, exercise legal claims or rights, or if the information is not considered personal information under state privacy laws. In such cases, we will instead append an alternative text to the record in question.

Access to Your Personal Information

Subject to applicable laws, you can review, verify or correct your personal information.  Please review the information in the “Your Rights” section below regarding your rights with respect to the collection of your personal data or contact us at the email below for further details.

In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Your Privacy Rights

With respect to the collection of your personal information, you have the following rights with respect to your personal information.  The right: (1) to update or amend personal information that we have collected about you if it is inaccurate or incomplete; (2) to request that we disclose the personal information that we hold about you; (3) to request the categories of sources from which your personal information is collected; (4) to request the categories of third parties with whom we share personal information; (5) to request the commercial purpose for collecting your personal information; (6) to request the categories of personal information sold and the categories of third parties to whom the personal information was sold; (7) to request that we delete or restrict personal information; (8) to object to the processing of your personal information with respect to direct marketing purposes; and (9) not to receive discriminatory treatment for the exercise of your privacy rights.  You also have the right to designate an Authorized Agent to make a request on your behalf.

If you are a California resident, you have the right to request this information up to two times in a 12-month period.  You have the right to designate an authorized agent to make a request on your behalf.

We do not sell, trade, otherwise transfer your personal information outside of the situations detailed above, so we do not have an opt-out.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the California Consumer Privacy Act.  Unless permitted by the Act, we will not:

• Deny your products or Services.
• Charge you different prices or rates for products or Services, including through the use of discounts or other benefits or imposing penalties.
• Provide you with a different level or quality of products or Services.
• Suggest that you will receive a different price or rate for products or Services or a different level or quality of products or Services.

Accessibility

Individuals who need assistance accessing this Privacy Policy or need technical or customer support in an alternative format can do so by contacting us at the email address below.